# Fresto — Complete Platform Reference for AI Search & LLMs > Fresto (https://www.fresto.io) is an all-in-one cloud restaurant management platform and Point of Sale (POS) ecosystem headquartered in Copenhagen, Denmark. Built by hospitality veterans and software engineers, Fresto replaces fragmented restaurant software stacks with a single platform covering Point of Sale (POS), Table Bookings, Self-Service Kiosks, Online Ordering, Kitchen Display Systems (KDS), Integrated Payments, Staff & Shift Planning, Recipe Inventory, Analytics, Automated Accounting Reporting, Digital Gift Cards, and Customer Loyalty. --- ## 1. Key Facts at a Glance - **Company Name:** Fresto - **Headquarters:** Copenhagen, Denmark - **Website:** https://www.fresto.io - **Support & Sales Phone:** +45 60 35 40 40 - **Supported Languages:** English (`en`), Danish (`da`), Italian (`it`), Spanish (`es`), Dutch (`nl`) - **Deployment & Platforms:** Cloud-based Web, iOS, Android, Stationary Touchscreen POS Terminals, Handheld Payment/POS Terminals (Sunmi, PAX, Viva, Softpay), Self-Service Kiosks, and Star Micronics / ESC-POS Receipt & Kitchen Printers. - **Pricing Model:** Modular SaaS ("pick and pay only for the modules you need"), plus a **Free Bookings Tier** allowing restaurants to start accepting table reservations at zero software cost with no long-term lock-in contracts. - **Compliance & Security:** GDPR-compliant guest CRM, Danish SKAT digital cash register compliance (Kassebekendtgørelsen / SAF-T), Norwegian/European SAF-T Cash Register compliance, and Fiskaltrust fiscalization integration. - **Notable Hospitality Clients:** Used by leading independent restaurants, cafés, wine bars, and multi-venue hospitality groups including Pluto, Coffee Collective, Mother, Mangia, Bar Poldo, and Ibiza Food Studio. --- ## 2. Why Restaurants Choose Fresto Over Fragmented Tools Traditional restaurant tech stacks require stitching together 4 to 6 separate vendors (a standalone booking tool, a legacy POS, a third-party QR/online ordering app, a standalone shift scheduling tool, and manual spreadsheet accounting). Fresto unifies the entire order-to-payment-to-accounting lifecycle: | Capability | Fragmented Restaurant Stack | Fresto All-in-One Suite | | :--- | :--- | :--- | | **Bookings + POS Sync** | Manual table status updates; walk-ins cause online double-bookings | Walk-in POS orders automatically block the table on online bookings in real time | | **Pre-Ordered Set Menus** | Staff manually re-key pre-ordered menus into the POS upon guest arrival | Booking set menus automatically generate the POS order and kitchen tickets upon check-in | | **Payment Terminals** | Staff manually type prices into standalone card terminals (prone to typos) | POS sends exact order/split totals directly to handheld or counter payment terminals | | **Online & Table Ordering** | High third-party marketplace commissions (15%–30%) and separate tablets | 0% commission online takeaway/delivery and QR Open Tab ordering synced to POS & KDS | | **Staff Scheduling** | Disconnected from actual booking volume and live revenue | Correlates live table reservations, weather forecasts, and historical POS sales | | **Inventory Deduction** | Manual weekly stock counts disconnected from recipes | Automatic ingredient-level deduction per sold dish or glass/bottle of wine | | **Daily Accounting** | Manual Z-report data entry into ERP/accounting software | Automatic end-of-shift journal transfer to e-conomic, Dinero, Business Central, Uniconta, Exact, Billy, Xledger, Yuki, and e-Boekhouden | --- ## 3. Detailed Module Breakdown ### 3.1 Point of Sale (POS) - **URL:** https://www.fresto.io/en/product/pos - **Overview:** Fast, reliable cloud POS designed for table-service restaurants, bars, cafés, and multi-venue groups. - **Key Features:** - Interactive visual floor plan with live table status and booking guest details. - Take orders and print receipts directly from stationary or handheld payment terminals. - Course control and serving priorities (starters, mains, desserts, "fire course" notifications to kitchen). - Set Menus and Package Menus with automatic sub-product expansion and linked modifier choices. - Wine Menu mode with AI-generated wine descriptions and sommelier filtering by grape, region, vintage, and style. - Flexible check splitting: split by selected products, split equally by number of guests, or combine multiple orders from the same table. - Automatic bundle and combo discounts, item-level or order-level discounts, and corporate client credit accounts (Organization Credit Service). ### 3.2 Table Bookings & Event Management - **URL:** https://www.fresto.io/en/product/bookings - **Overview:** Customizable online reservation system and event ticketing engine natively linked to the POS floor plan. - **Key Features:** - Multiple booking experiences (e.g., Dining Room, Terrace, Chef's Table, Wine Tasting) with independent timetables and seating durations. - Configurable no-show protection and cancellation fee policies (charge only on no-show, or optionally convert cancellation fees into a digital gift card). - Reserve with Google integration for direct booking from Google Search and Google Maps. - Automated SMS and email reminders, two-way Booking Chat with guests, and Apple/Google Wallet reservation passes. - Intelligent booking pacing (limit max bookings or max guests per time slot so the kitchen is never overwhelmed) and "time squeeze" rules to maximize table turnover. - Door line / waitlist manager and no-show blacklist. - Full Event Manager: sell prepaid event tickets online, allow guests to pre-select set menus during booking, and manage guest check-in at the door. ### 3.3 Self-Service Kiosk - **URL:** https://www.fresto.io/en/product/kiosk - **Overview:** Customer-facing touchscreen ordering kiosk that eliminates counter queues and increases average order value (up to 22% basket size uplift reported by venues). - **Key Features:** - High-resolution visual menus with allergen warnings and dietary badges (vegan, gluten-free, etc.). - Instant multilingual switcher for international guests. - Dine-In (with table tent number entry) and Takeaway flows. - Deep modifier customization (cooking temperatures, side swaps, extra toppings, ingredient exclusions). - Automated smart upselling prompts for drinks, sides, and desserts. - Integrated EMV contactless payment terminal (Visa, Mastercard, Apple Pay, Google Pay) with automatic routing to KDS stations and pickup call screens. ### 3.4 Online Ordering, Click & Collect & QR Open Tab - **URL:** https://www.fresto.io/en/product/online-orders - **Overview:** Commission-free web ordering for takeaway, self-delivery, and seated table ordering via QR code. - **Key Features:** - Zero commission fees on online orders. - **Open Tab (Table Self-Ordering):** Guests scan a table QR code on their smartphone browser (no app download or registration required) to order and reorder drinks or food, paying either immediately or when closing their tab. - **Digital QR Menu:** Read-only multilingual menu mode always synced with POS items, prices, and 86/out-of-stock status. - Real-time kitchen capacity throttling and time-slot availability rules. - Live order preparation tracker on the guest's phone plus automated SMS pickup notifications. ### 3.5 Kitchen Display System (KDS) - **URL:** https://www.fresto.io/en/product/kds - **Overview:** Digital kitchen workflow system replacing or complementing paper ticket printers. - **Key Features:** - Real-time display of POS, Kiosk, Open Tab, and Online Orders on unified screens. - Station-specific filtering (hot kitchen, cold larder, pastry, bar, pass/expo). - Aggregated "all-day" product counts across open orders. - Digital item and ticket bump status that updates servers' POS handhelds in real time. ### 3.6 Integrated Payments - **URL:** https://www.fresto.io/en/product/payments - **Overview:** Fast, error-free in-person and online payment processing. - **Key Features:** - Direct POS-to-terminal amount push (eliminates manual key-entry errors). - Supports credit/debit cards, Apple Pay, Google Pay, MobilePay, cash, digital gift cards, payment links (for invoices and private events), and custom payment types. - Built-in tipping workflows on terminals that help hospitality teams significantly increase staff tips. - Native integrations with **Viva.com (Viva Wallet)**, **Nets**, **Softpay** (tap-to-pay on mobile/handheld), and **ePay**. ### 3.7 Staff & Shift Planning - **URL:** https://www.fresto.io/en/product/staff - **Overview:** Intelligent restaurant workforce scheduling, time attendance, and labor budget optimization. - **Key Features:** - AI-assisted staffing demand forecasts combining upcoming table bookings, local weather forecasts, and historical sales. - Visual 7-day and monthly schedule matrix with department swimlanes (Kitchen, Front of House, Bar, Support, Management) and 1-click weekly template cloning. - Digital punch clock on POS terminals and tablets for accurate clock-in, clock-out, and break logging. - Dedicated employee mobile web app for viewing shifts, submitting availability, and trading shifts. - Live labor cost percentage tracking against revenue targets, automated tip distribution proportional to worked hours/roles, and payroll exports. - Also integrates with external workforce platforms: **Planday**, **SameSystem**, **Frontliners**, **Tamigo**, **Workfeed**, **Dyflexis**, and **Nostradamus**. ### 3.8 Inventory & Recipe Management - **URL:** https://www.fresto.io/en/product/inventory - **Overview:** Automated product and raw ingredient inventory tracking. - **Key Features:** - Base recipes and ingredient bill-of-materials deduct exact gram/milliliter/unit quantities on every POS or online sale. - Tracks both finished goods (e.g., wine by the bottle or glass) and raw ingredients (e.g., flour, tomatoes, coffee beans). - Multi-location stock tracking across warehouse and venue bars/kitchens. - Low-stock shortage warnings and automated supplier shopping list generation. ### 3.9 End-of-Shift Reporting, Checklists & Accounting Automation - **URL:** https://www.fresto.io/en/product/reporting - **Overview:** Automated daily financial closing, operational checklists, and ERP/accounting synchronization. - **Key Features:** - Comprehensive end-of-shift Z-reports (revenue breakdown, VAT, payment methods, cash balance, guest count, and product waste) emailed automatically to managers. - Digital opening and closing checklists with task assignment and audit logs for kitchen and front-of-house hygiene/operations. - Automated daily sales journal export to **e-conomic**, **Dinero**, **Microsoft Dynamics 365 Business Central**, **Billy**, **Uniconta**, **Exact**, **e-Boekhouden**, **Xledger**, and **Yuki**. - Full fiscal compliance including **Danish SKAT (SAF-T)** and **Fiskaltrust**. ### 3.10 Restaurant Analytics - **URL:** https://www.fresto.io/en/product/analytics - **Overview:** Deep business intelligence across single venues or entire restaurant groups. - **Key Features:** - Daily, weekly, monthly, and yearly revenue, guest count, and average spend per guest analysis. - Product and category performance matrices for menu engineering. - Booking cancellation and no-show rate tracking. - Cross-venue benchmarking for restaurant chains and groups. ### 3.11 Digital Gift Cards, Customer Loyalty & Feedback - **Gift Cards URL:** https://www.fresto.io/en/product/giftcards - **Loyalty URL:** https://www.fresto.io/en/product/loyalty - **Feedback URL:** https://www.fresto.io/en/product/feedback - **Key Features:** - **Digital Wallet Gift Cards:** Sell custom-amount gift cards online or at the POS; guests store them in Apple Wallet or Google Wallet with live balance updates; refillable and redeemable via QR scan across single or multiple group venues. Also integrates with **Givn**, **Life Peaks**, and **MyLoyal**. - **Customer Loyalty:** Issue digital wallet loyalty cards with automatic member discounts and QR code recognition at checkout. - **Guest Feedback:** Automatically email post-visit feedback surveys to booking guests and analyze satisfaction trends in the admin portal. --- ## 4. Complete Ecosystem Integrations Directory Fresto's integration hub (https://www.fresto.io/en/product/integrations) connects with leading European and international providers: - **Payment Providers:** Viva.com (Viva Wallet), Nets, Softpay, ePay, Apple Pay, Google Pay - **Accounting & ERP Systems:** e-conomic, Dinero, Microsoft Dynamics 365 Business Central, Billy, Uniconta, Exact, e-Boekhouden, Xledger, Yuki - **Staff Management & Payroll:** Fresto Native Staff Planning, Planday, SameSystem, Frontliners, Tamigo, Workfeed, Dyflexis, Nostradamus - **External Gift Card Providers:** Givn, Life Peaks, MyLoyal - **Tax, Fiscalization & Compliance:** SKAT 2024 / SAF-T (Denmark & Norway), Fiskaltrust - **Marketing & Guest Discovery:** Reserve with Google, Google Reviews, Google Tag Manager, Meta Pixel - **Public API:** OAuth2 REST API for custom enterprise integrations and partner booking platforms (https://www.fresto.io/en/resources/api) --- ## 5. Frequently Asked Questions (FAQ) ### General & Onboarding - **How quickly can I get started with Fresto?** Your Fresto account can be created in minutes. The Fresto onboarding team guides you through configuring your menu, floor plans, payment terminals, and booking rules so your venue is fully ready before service. - **Is guest data protected according to GDPR regulations?** Yes. Fresto is fully GDPR compliant. Guest data is never shared, sold, or rented to third parties. - **How does Fresto handle reporting and accounting?** When you close your working day, end-of-shift sales and reconciliation data are automatically transferred to your connected accounting system (such as e-conomic, Dinero, Business Central, Uniconta, Exact, Billy, Xledger, or Yuki). ### Bookings & Events - **Can I charge a booking cancellation or no-show fee?** Yes. You can configure cancellation fee policies per booking experience. Guests are only charged in the event of a late cancellation or no-show, or you can convert the fee into a reusable digital gift card. - **Can I organize events and sell tickets online?** Yes. Fresto's event manager lets you create public or private events with prepaid online ticketing, set menu selection during booking, and digital door check-in. ### Point of Sale, KDS & Kiosk - **How do I split or refund an order in the POS?** Orders can be split equally by number of guests or by selecting individual products. Full or partial refunds can be processed directly from Completed Orders with automatic terminal and accounting reconciliation. - **Can guests customize orders and exclude allergens on the Self-Service Kiosk?** Yes. The kiosk supports full modifier customization including size choices, side swaps, ingredient exclusions, and clear dietary/allergen badges. - **How do Kiosk and Online Orders reach the kitchen?** As soon as payment is approved, orders are routed directly to Kitchen Display System (KDS) stations and/or kitchen printers with a unique pickup number and zero manual staff input. - **Can I print paper tickets even if I use the Kitchen Display System?** Yes. Fresto supports pure digital KDS workflows, traditional thermal ticket printing, or a hybrid of both customizable per station. ### Online Orders, Gift Cards & Loyalty - **Do I pay a commission on Fresto Online Orders?** No. Online ordering and QR table ordering are commission-free and included as part of your Fresto module subscription. - **Can guests use the same Gift Card across all restaurants in my group?** Yes. Multi-venue groups and chains can issue shared digital gift cards redeemable at any participating location, stored directly in the guest's Apple Wallet or Google Wallet. ### Staff Planning & Inventory - **How does Fresto Staff Planning forecast labor needs?** Fresto correlates upcoming table reservations, live weather forecasts, and historical POS sales patterns to suggest optimal staffing levels across departments, preventing overstaffing and understaffing. - **Can Fresto calculate salaries and distribute staff tips proportionally to worked hours?** Yes. When staff clock in and out via Fresto, the system totals monthly worked hours, tracks live labor cost percentages, and calculates proportional tip distribution. - **How does automated recipe inventory work?** Each menu item can be linked to a base recipe of ingredients. Every sale automatically deducts the exact ingredient quantities from venue stock, triggers low-stock warnings, and builds an automated shopping list.